Frequently Asked Questions
Find answers to common questions about the WooCommerce Loyalty Program plugin. Need more help? Our support team is here for you.
Does this WooCommerce loyalty plugin work with subscriptions?
Yes. The plugin works with WooCommerce Subscriptions, including awarding points on initial purchases and recurring renewal payments. It handles subscription-specific order statuses natively and is compatible with most popular WooCommerce subscription extensions.
Is it compatible with multi-currency switching?
The plugin works with most multi-currency setups. Points are calculated based on the order total, and it is compatible with popular multi-currency plugins in the WooCommerce ecosystem. If you have a specific configuration, reach out before purchasing and we will confirm compatibility.
Will this loyalty plugin slow down my WooCommerce store?
Built with performance as a top priority. The plugin loads minimal frontend assets, uses optimized database queries, and follows WordPress coding standards strictly. Actual impact depends on your theme and hosting environment, but the plugin is designed to stay lightweight and loads no assets on pages where the loyalty features are not displayed.
Can I migrate from another loyalty plugin?
We provide migration support for customers moving from other WooCommerce loyalty solutions. Contact us after purchase and we will help you transfer your existing points data and configure the new program to match your current setup.
Is it compatible with WooCommerce coupons?
Yes. The plugin works alongside standard WooCommerce coupons. You control whether point redemptions can be combined with coupon discounts or used exclusively. Referral rewards can also be issued as WooCommerce coupons with configurable discount types and expiration dates.
Does it integrate with Klaviyo, Mailchimp, and Omnisend?
Yes. One-click integration syncs customer points balance, VIP tier status, and referral activity directly to Klaviyo, Omnisend, Mailchimp, and Brevo profiles. This lets you trigger automated email flows based on loyalty events, segment customers by tier, and build targeted campaigns without any custom coding.
How are loyalty points calculated in WooCommerce?
You configure the earning rules. Award points per dollar spent, per order, or set fixed amounts for specific actions (reviews, sign-ups, birthdays, referrals). You also set the point-to-currency conversion ratio for redemption. Different products or categories can have different point values, and you can apply multipliers during promotional periods.
Can customers redeem points at checkout?
Yes. Customers can apply their accumulated points as a discount directly on the WooCommerce checkout page or cart. You set the minimum points required for redemption and the maximum discount allowed. The points-to-discount conversion follows your configured ratio.
Can I run referrals, points, and VIP ranks simultaneously?
Yes. The plugin is designed to run all three programs together as a complete loyalty suite. You can enable or disable each module independently based on your needs, or combine them for a comprehensive loyalty strategy. All modules share the same customer data and work together seamlessly.
How does the referral program work in WooCommerce?
Each customer gets a unique referral link or coupon code. When a referred friend makes a purchase, both the advocate and the new customer are rewarded automatically with points or coupons. The plugin includes fraud prevention (self-referral blocking, IP detection), a full tracking dashboard, and automated email notifications when referrals convert.
How does the fraud protection work?
The plugin includes built-in fraud detection that monitors suspicious referral activity, prevents self-referrals, tracks IP addresses, and flags unusual redemption patterns to keep your program secure. Points are automatically adjusted on refunds and order cancellations to prevent point inflation.
Can I customize the appearance to match my brand?
You have complete control over colors, fonts, text strings, and layout. Customize the loyalty widget, landing page, and all customer-facing elements without any coding required. Dynamic text templates with placeholders let you create personalized messaging throughout the loyalty experience.
Does it support guest checkout?
The referral tracking works with guest checkout, so referred customers can complete purchases without creating an account. For points accumulation and VIP tiers, a customer account is needed so the system can track their balance over time. Guest users who later create an account can have their referral history linked.
Is it compatible with WPML?
The plugin is compatible with WPML and other translation plugins. All customer-facing strings are translatable, and the loyalty program works across multilingual WooCommerce stores. Points and referral data are shared across languages since they are tied to customer accounts rather than language-specific content.
How do customers track their loyalty status?
Customers can view their points balance, rank progress, referral activity, and rewards through the always-visible loyalty widget or the dedicated loyalty page with a comprehensive dashboard. The multi-tab interface organizes Earn Points, Redeem, Rewards, Referrals, Ranks, and History sections clearly.
Does the plugin work with my existing WooCommerce setup?
The plugin is fully compatible with WooCommerce 4.6 and above, including the latest versions. It integrates seamlessly with your existing store, hooks directly into WooCommerce order processing, customer accounts, product pages, cart, and checkout without affecting other functionality.
Can I test the program before making it live?
Yes. The plugin includes a safe test mode that lets you set up and perfect your loyalty program configuration before your customers see it. Test all features including points earning, referral tracking, VIP tiers, and marketing integrations without affecting your live store.
What happens to points when customers get refunds?
You have full control over refund handling. Points can be automatically deducted, converted to store credit, or handled manually based on your refund policy preferences. The admin activity log records every adjustment so you have a complete audit trail.
Is there a referral program for WooCommerce included?
Yes. The plugin includes a complete refer a friend for WooCommerce feature built right in. It is based on the #1 rated WooCommerce referral plugin and includes unique referral links, coupon codes, double-sided rewards, fraud protection, and a full analytics dashboard. No separate plugin or SaaS subscription needed.
Do you offer a money-back guarantee?
Yes. If the plugin does not work as expected for your store, we issue a full refund within 14 days of purchase. No questions asked. The plugin also continues working indefinitely after your license expires -- you just will not receive updates or support after expiry.
